Legal notice
- Seller
- Flagship Inc.
- Responsible Manager
- Koji Jimba
- Address
- 5-3-23 Kojimachi, Chiyoda-ku, Tokyo 102-0083
Nippon TV Yotsuya Building - Phone Number
-
03-4405-4929
(Business hours: Weekdays 10:00–17:00 JST)
*Please contact us primarily by email at the address below. - Email Address
- support@flagship.cc
- Sales Price
- Displayed on each product page (tax included).
- Additional Fees
- Shipping fees (details available on the checkout page).
- Payment Methods
-
- Shop Pay
- Google Pay
- Credit Card (VISA / Mastercard / American Express / JCB / Diners Club / Discover)
- Payment Timing
- Payment will be processed at the time the order is confirmed.
- Delivery Timing
- Delivery times vary depending on the product.
Please refer to the estimated delivery period indicated on each product page.
For orders with multiple items, shipping dates may differ. - Returns, Exchanges, and Cancellations
- Please contact us by email within 7 days of receiving your product.
We cannot accept returns or exchanges in the following cases:- Products that have been used
- Products damaged or soiled due to customer’s responsibility
- Sale or special-price items
- Defective Products
- If damage, stains, or malfunctions are found upon delivery, please contact us by email within 7 days of receipt. Photos of the defective parts may be requested for confirmation.
If deemed defective, we will exchange the item for the same product or issue a refund at our expense.
We cannot accept exchanges or refunds in the following cases:- If more than 8 days have passed since delivery
- If damage or stains occurred due to customer’s use or storage
- If the item was returned without prior notice
- Return Shipping Costs
-
If due to our company’s reason
Return shipping and handling fees will be borne by us. In case of defects or incorrect delivery, please contact us by email and return the product by “cash on delivery.”
support@flagship.ccIf due to customer’s convenience
Return shipping and handling fees will be borne by the customer. Please send the product back at your own expense (“prepaid”). In this case, refunds will be limited to the product price (including tax) only.