Hi! 

We are Flagship Inc, Shopify dedicated e-commerce & digital marketing agency from Tokyo, Japan. We help sellers build geographically broader & higher value customer relations through Global E-commerce services and SaaS digital marketing products. 

Our team features developers, web designers, project managers and growth hackers from 10+ nationalities, and we are overall bilingual in English and Japanese. 

We are currently looking for a Customer Supporter to add to our team.

• Customer success business
• Support activities starting from inquiries about the services we provide (Shopify App, etc.)
• Troubleshooting
• Responding to inquiries from customers
• Business report using simple Excel
• Arrangement of cases
• Internal adjustment

PREREQUISITE:

• 5 years or more working experience
• 1+ years of customer success/customer support work experience
• Confident in organizing information and communicating
• Enthusiastic, flexible and willing to make a positive difference in the company
• Those who are willing to learn about IT
• Text communication in English is possible

WELCOME CONDITIONS:

• Text-based customer-facing experience
• IT Passport Examination (i-pass) qualification, or equivalent level of IT knowledge
• Possible to use Mac

Working days            3 days a week ~ (negotiable)

Other perks               Health insurance 

                                    Casual dress code

Salary                        1,300 yen to 2,000 yen per hour
*Determined according to company regulations after considering experience, ability, etc.