Customer Support


Customer Support


We are Flagship Inc, Shopify dedicated e-commerce & digital marketing agency from Tokyo, Japan. We help sellers build geographically broader & higher value customer relations through Global E-commerce services and SaaS digital marketing products. 

Our team features developers, web designers, project managers and growth hackers from 10+ nationalities, and we are overall bilingual in English and Japanese. 

We are currently looking for a Customer Supporter to add to our team.



  • Customer success business
  • Support activities starting from inquiries about the services we provide (Shopify App, etc.)
  • Troubleshooting
  • Responding to inquiries from customers
  • Business report using simple Excel
  • Arrangement of cases
  • Internal adjustment



  • 5 years or more working experience
  • 1+ years of customer success/customer support work experience
  • Confident in organizing information and communicating
  • Enthusiastic, flexible and willing to make a positive difference in the company
  • Those who are willing to learn about IT
  • Text communication in English is possible



  • Text-based customer-facing experience
  • IT Passport Examination (i-pass) qualification, or equivalent level of IT knowledge
  • Possible to use Mac


Work Location          The basics are full remote


Business Hours        10:00 ~ 19:00

                                    Flexible schedule available


Days off                     Weekends and Public Holidays

                                    Paid Holidays


Employment status  Part-time job

Working days            3 days a week ~ (negotiable)

Other perks               Health insurance 

                                    Casual dress code


Salary                        1,300 yen to 2,000 yen per hour
*Determined according to company regulations after considering experience, ability, etc.





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